You have 14 days to change your mind from the day after you receive your order. Can I cancel any item that I order? You can cancel any item ordered online in accordance with the terms in this section apart from:.
When do I have to cancel my order by? Your cancellation period ends 14 days after the day on which the items are delivered to you or someone you nominate to receive the items for you or you collect your items from one of our stores UK Mainland only.
If your order consists of multiple items or parts which are delivered on different days, then the cancellation period in respect of your whole order ends on the day 14 days after the day on which the last of the items or parts are delivered to you or a person you have nominated to receive the order.
You can cancel by sending an email to cs houseoffraser. You need to give Flannels a clear statement that you would like to cancel which includes your name, address, details of the order you wish to cancel and some contact information such as a telephone number or email address.
You can use the Returns Form , but you do not have to. How do I send my items back? For your protection, Flannels recommends that you return your items via registered post. The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items.
How much money will be refunded to me? The Flannels Group Ltd will refund you in full for any items you return, but will deduct from any reimbursement an amount equal to any diminishment in value of the items as a result of you handling the items beyond what is necessary to establish the nature, characteristics and functioning of the items. Please return your purchases to either the store you purchased from or your local store.
Items that are incorrect or require exchange. Flannels advises that you send items back via registered post. Personalised items are non-returnable unless they are defective. Some items are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights. Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return and sent to Flannels at your own cost and risk.
If you have a query about returning goods, please contact customer services. Warranty and limitation of our liability. Nothing in these terms and conditions is intended to affect your statutory rights. Events outside our control. Intellectual property rights. Our right to vary these terms and conditions. Governing law and jurisdiction.
We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.
Where we have given you or where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. So you only need to look in one place to find out all you need to know about how the Group collects and processes your personal information, this policy covers our Website being any website operated by SportsDirect. Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.
As set out in our terms and conditions, this Website and the App are operated by SportsDirect. Company number: , ICO registration: Z When you register to use our Website or App, purchase a product, register to receive our emails, apply for a job , enter a competition or promotion run by the Group or contact us, personal data you provide, such as your name, date of birth, contact details including social media accounts , telephone number, transaction history, log in and payment information, will be collected.
When you browse our Website or App, whether or not you are registered, purchase a product, register to receive our emails, receive and open or click our emails , or make a job application, we and our partner advertising networks, advertisers and advertising affiliates Third Party Advertisers , will collect user information such as your location, language, assumed gender, IP address, when you visited our Website or App, how you arrived on our Website or App, where you visit after our Website or App, the pages you visited, how long you spend browsing individual pages on our Website or App, any products you have viewed, purchased, or put in your basket, and the browser where applicable and device you used to access our Website or App.
In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Calls may also be monitored without your consent in the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to ensure that the Group complies with regulatory procedures; to see that quality standards or targets are being met; and to secure the effective operation of the telecom system.
If you apply for a job via our Website, you will be directed to a third party site, PeopleBank, which will collect your application information on our behalf, including in relation to your right to work, unspent criminal convictions or pending prosecutions, that you are over 16 and have completed compulsory education, any CV you choose to upload, your contact details, log in information, date of birth, National Insurance number, driving licence status, and employment history.
Please read and agree to PeopleBank's privacy policy which is available on its website. Further details on our Direct Supply are set out here. We may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc and to meet any legal obligations for the retention of transactional data.
Our list of third party processors can be accessed here. Please refer to the specific terms and conditions for each competition;. We process this data where you have given us consent to use it, where it is necessary to perform our contract, to take steps at your request prior to entering into a contract, where required by law or in pursuit of our legitimate interests where these are not overridden by your rights and interests, such as to provide appropriate marketing and to maintain our services.
We will not keep your personal information for any purpose s for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.
We will retain the personal information you provided on registering an account on our Website or App so long as that account remains in existence. In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. On making a purchase through our Website or App, we will retain certain limited personal information such as your name, email address and postal address until you ask us to update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers.
We retain transaction information for the longer of as long as you hold a Recognition Loyalty Programme Account or required by law. We will retain information regarding your website browsing history for a similar period. If we are legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited period of time, even after you have closed your account.
We retain CCTV recordings centrally for up to 30 days, and for a longer period if they are relevant to an incident, complaint, investigation or legal proceedings. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. If your application is successful, your information will be retained in accordance with our staff privacy policy.
We will retain your information for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. We may share your personal data with:. Other companies in the Group which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section of the UK Companies Act ; We may also share your personal data with carefully selected third parties who assist us in providing you with products, advertisements and services.
This will include the following types of third party:. You can find out more information about the third parties with which we may share your information here. We will only share your personal data with third parties where it is necessary for them to provide us with the services we need.
We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the prevention or detection of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. Our Website and App may, from time to time, contain links to and from the websites of third parties or utilise a piece of software or a service which requires your personal information be shared with a third party. Please check these policies before you submit any information to these websites.
Privacy policies for third party providers are set out in our list of third parties. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, third party providers, including, Direct Supply partners and middleware providers.
Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data, clicking the unsubscribe button on any communication we have sent to you, by accessing the customer preference centre or by contacting us.
Where you have consented to us using your personal data, you can withdraw that consent at any time. If the information we hold about you is inaccurate or incomplete, you can notify us and ask us to correct or supplement it.
You also have the right, with some exceptions, to ask us to provide a copy of any personal data we hold about you. If you chose to exercise this right, then in certain circumstances any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you. From 25 May , if you have a complaint about how we have handled your personal data, you may be able to ask us to restrict how we use your personal data while your complaint is resolved.
In some circumstances you can ask us to erase your personal data if you withdraw your consent, it is no longer necessary for us to use your personal data, you object to the use of your personal data and we don't have a good reason to continue to use it, or we haven't handled your personal data in accordance with our obligations.
To exercise these rights, we need to be suitably satisfied of your identity and so may request you provide identification documents or confirm other details we may hold about your such as a recent delivery reference or address. Cookies are small files which are stored on your internet browsing device e.
Cookies don't store personal details such as your credit card details, your name or your date of birth. They play an important role in helping us to enhance the usability and performance of our websites and your experience using them. Some cookies are also essential to enable you to move around our website and use its features. Other tracking technologies, like web beacons, clear GIFs, page tags and web bugs, are used to understand how people are using our services and to target advertising.
As well as the cookies we use on our website, we use cookies and similar technologies in our emails. If you don't want to accept cookies in emails, you can set your browser to restrict or reject cookies, or you can close the email before downloading any images or clicking on any links. When you first use our Website, we will ask you to consent to our use of cookies and give you information about them.
If you continue to browse our website and don't take steps to change your preferences, you are consenting to our use of cookies. Our Website uses session cookies and persistent cookies.
Session cookies operate from the moment you enter the website until the moment you leave. Once you log off, session cookies are deleted. Persistent cookies will not be deleted after each session. Strictly necessary cookies are essential to our website. If these are disabled, your experience on our website may be interrupted and you may not be able to use a shopping basket or make payment.
Performance cookies collect anonymous data about visitors. We use the data to improve your future experience and identify issues that our users may be experiencing.
Functionality cookies customise the look and appearance of our Website. For example, a functionality cookie will remember your username and language preferences next time you visit. Targeting or advertising cookies deliver advertisements which are tailored to your web activity.
A targeting cookie tracks what you click on whilst on our website, and may share details of what you click on with other organisations such as advertisers. These cookies can also help us to measure the effectiveness of an advertising campaign. Third party cookies may be used on our website by approved organisations to provide services on our website. A list of all the cookies that we, our advertising network and technology partners use can be found in our cookie list details below.
We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently.
In particular, we use cookies to:. The default setting on your web browser is to prohibit cookies, but you may have changed this during the installation process. You can also choose which cookies the Group places on your computer when you access our website and can manage this in our preference centre. Further information on cookies, including instructions on how to amend your browser settings to turn off cookies, is available widely online.
However, if you disable or delete certain cookies you may not be able to shop or access important parts of our website. For a list of third parties please view this page of third parties. Third parties with whom personal information is shared on The Flannels Group Ltd.
Below is a non-exhaustive list of some of the key third parties with whom we may share your personal information in accordance with our privacy policy. This information will be updated from time to time:.
If sourced from fur farms then the supplier must have a recognised EU accreditation in place that can identify:. If fur is sourced from wild animals then the animals must only be sourced via regulated trappers.
Welcome to the Flannels website terms and conditions. If you have any questions about our website please contact customer services. Terms and conditions are subject to change at any time. Gift cards can be redeemed online at flannels. Gift cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. If you do not spend the entire balance on the gift card, the remaining balance will remain stored on the gift card.
If any product purchased with a gift card is subsequently exchanged for a product of a lower price or a refund, any money owing will be issued as a gift card or e-voucher. Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
Please treat gift cards as cash. We will not accept liability for lost, stolen or damaged cards. Photocopied, reproduced or defaced cards will not be accepted. Gift cards are valid for 24 months after issued.
Any remaining balance will be cancelled on the expiry of the validity period. We reserve the right to change the terms and conditions of the gift card at any time. This does not affect your legal rights. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores.
In line with the Government's roadmap out of lockdown, stores in England will reopen from Monday 12th April , unless we are advised otherwise in the meantime. Information and guidance regarding our stores in Scotland will be updated shortly.
In the first few weeks of trading, whilst we get up to speed in the safest possible manner, some stores may operate varying hours; Click here to check our store finder ahead of your planned shopping trip, to make sure you have the latest information relating to store opening times. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen.
The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed.
A dedicated, specialist team will be continually reviewing and, if necessary, adjusting all procedures once we re-open, so please be assured that we are doing all we can to protect you, your families and our in-store team. To help at this uncertain time, we've extended our returns policy. We'll now be accepting late returns up to 28 days after stores reopen. This is subject to our usual exceptions. For more information about returns click here.
Please check here for full delivery offer. If you didn't find the answer to your query above, you can contact our customer service team here. This policy explains what cookies are, how we use them and how you can switch them off. Some cookies are also essential to enable you to move around our Website and use its features. If you continue to browse our Website, and don't take steps to change your preferences, you are consenting to our use of cookies.
Session cookies operate from the moment you enter the Website until the moment you leave. Once you log off session cookies are deleted. Strictly Necessary Cookies are essential to our Website, if these are disabled, your experience on our Website may be interrupted and you may not be able to use a shopping basket or make payment. Performance Cookies collect anonymous data about visitors. Functionality Cookies customise the look and appearance of our Website.
Targeting or Advertising Cookies deliver advertisements which are tailored to your web activity. A targeting cookie tracks what you click on whilst on our Website, and may share details of what you click on with other organisations such as advertisers. Third party cookies may be used on our Website by approved organisations to provide services on our Website. A list of all the cookies that we, our advertising network and technology partners use can be found in our Cookie List details of which are below.
We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our Website and app to function efficiently. You can also choose which cookies Sports Direct Group places on your computer when you access our Website and can manage this in our preference centre.
However, if you disable or delete certain cookies you may not be able to shop or access important parts of our Website. Category [strictly necessary, performance, functionality, third party].
These partners use cookies to provide you with personalised adverts when you visit other selected websites. Banner advertising appears on websites which we are affiliated with and we use the information we have learned from cookies to tailor this advertising to things we think you will like, based on your browsing history on our website. Sometimes we'll advertise on third party websites. Each individual advertiser uses its own tracking cookies and the data taken is not confidential or interchangeable.
These cookies enable us to track individual customer journeys on our website excluding any checkout pages which are used to identify and fix bugs to make the online experience better for customers. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping.
The information stored by these cookies can be seen only by the relevant teams at SportsDirect and Google and never shows any confidential information, we also use Google Analytics to track the performance of our website. Social sharing, social login and other social media services we offer are run by other companies.
These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers. As of 30th July , the PEGI Ratings on video games stopped being voluntary guidelines and are now legally enforceable ratings.
ID may be required to purchase higher age-rated games. They will also remain responsible for classifying any games featuring pornographic material. So you can be sure the game you are choosing is appropriate for you or your child, the age logo will appear on the front cover, and on the listing page for the game on our website.
PEGI also have a series of Content Descriptors, which provide extra information detailing what kind of content is in the game and why it has been given a particular rating. This should help customers make an informed decision whether the game is right for them. Violence - Game contains depictions of violence, including fantasy violence. Fear - Game may be frightening or scary, particularly for younger children.
Discrimination - Game contains depictions of, or material which may encourage, discrimination. These serve a useful purpose on a pan-European basis where there are different views on levels of acceptability in the matter of bad language, sex and nudity.
To learn more about legal classification of games, please visit www. Yes No Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback. Yes No Send feedback Thanks for the feedback. We will improve this article.
European Delivery Costs Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. Delivery will take been 3 - 14 Days, Public and Bank Holidays are excluded.
Rest of the World Delivery Costs Below is a list of countries that we currently deliver to, the delivery charge is based on the size and weight of the goods being shipped. Delivery will take been 3 - 21 Days, Public and Bank Holidays are excluded. Order confirmation Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
Why is my order late? Depending on what delivery option you selected your order might still be out for delivery. Tracking delivery In our dispatch email you'll have your unique tracking number for your order. Customs charges and import duties If you order from us from outside the EU, there might be import duties and taxes to pay to get your parcel.
Return to Sender Our delivery partners will attempt to deliver your order three times. If you require the items, we would ask you to place a new order. Why has my order not been delivered, but instead returned to you?
Sorry to hear you haven't received your order. Occasionally, an order gets damaged in transit and can't be delivered. Can I track my delivery overseas? Please use that tracking reference to keep tabs on the progress of your delivery. Our international couriers deliver Monday to Friday. Corona Virus covid - Deliveries Keeping our customers, staff and business partners safe is our top priority.
European Deliveries You can continue to shop normally at Sports Direct. Brexit has led to some delays moving goods into the EU but we have worked tirelessly since the 1st January to avoid unnecessary delays and additional charges for our customers Did you find it helpful?
Extended Christmas Returns Policy We are happy to offer an exchange or credit note for items purchased after Monday 1st November returned unworn and in perfect saleable condition within its original packaging until Sunday 9th January Return Online - UK For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used or fitted, and is returned with any packaging that form part of the goods with a valid proof of purchase.
Return Online - Non UK For items purchased online, you can send them back for a full refund within 28 days, provided it has not been used and the original packaging and swing tickets, where applicable, need to still be in place.
Good to know Return — Bought in store To return your item s bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase.
Can I exchange an order? Can I return more than one order in the same parcel? How will I receive a refund? Why have I been refunded for an item instead of it being exchanged? When will I receive a refund? I can't see a refund on my bank statement Please allow 7 days for the refund to appear in your bank account. Why has my order been cancelled? Sorry your order was cancelled.
My order has been cancelled, but it appears that I have still been charged If your order has been cancelled, you will be refunded to your original method of payment within days. The time might depend on your banks processes. Where is my order? I'm missing item s from my order Sorry you haven't got your full order yet.
Why have items been cancelled from my order? Sorry you haven't got your full order. I think part of my order is missing. Is it on its way? Wrong item received We are sorry you have received an incorrect item.
Thank you for your patience while we put this right. Faulty item received We are sorry you have received a faulty item. What payment options are accepted? What is payment authentication? When do you take payment? Can I use my gift card online and in store? Here are some further terms and conditions around our gift cards; Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits.
Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards. Gift cards are valid for two years after their purchase. Gift cards cannot be used to buy further gift cards. Gift cards cannot be used by customers outside of the United Kingdom.
Can I use my credit note online and in store? Here are some further terms and conditions around our credit notes; Credit notes may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Credit notes cannot be used to buy further gift cards. Can I make changes to my order? Can I cancel or make changes to my order? If you wish to apply another voucher to the same order please follow the above steps again.
Payment issues If you are getting error messages when making a payment, please make sure you have entered all the details correct. Your card provider will have more information. If you are using PayPal, please contact them directly. How do I find my size? Sizes vary with different brands and styles. Item out of stock? Is there a limit to how many products I can buy? If you are buying large quantities of one particular product or we are running low on the product that you are trying to buy, you will see the following message: You have requested quantities for a product that exceeds our stock level.
Size Guide. How To Register Register an account with us to get the benefit of having your orders and order history in one place and you can take advantage of our expedited check-out system. Christmas temp - FTC about us as the fastest growing beauty brand we are on a mission to disrupt and revolutionise the beauty industry.
The way we do this is by our spellbinding products, our show Description Christmas temp - FTC about us as the fastest growing beauty brand we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, Description retail artist - part time about us as the fastest growing beauty brand we are on a mission to disrupt and revolutionise the beauty industry.
The way we do this is by our spellbinding By proceeding, you consent to our Legal Notice and acknowledge how we process your personal data and set cookies as described in our Privacy and Cookie Notice. Enter your email address to receive alerts when we have new listings available for House of fraser staff discount. To see how, and to learn how to control cookies, please read our Privacy Policy and Cookie Policy. Our unique pricing algorithm classifies vehicles according to a wide variety of factors, estimates the market price for this specification of vehicle and displays this pricing tag when sufficient data is available but can't take into account the seller's reason for sale, vehicle modifications or condition.
NewsNow Classifieds. Find jobs. Company reviews. Find salaries. Upload your CV. Sign in. Job Title. Sales Assistant reviews. United Kingdom reviews. Ratings by category Clear. Sort by Helpfulness Rating Date. Language English Any. Found 34 reviews matching the search See all reviews.
Indeed featured review The most useful review selected by Indeed. The store was also incredibly quiet, so often than not you would just be stood around. Pros Friendly staff. Cons Long hours. Was this review helpful? Yes No. Report Share. Amazing place to work, Friendly staff good salaries Good location helpful colleagues and the most important thing is the management was fantastic I did work in so many place but it's not like South Shields ,.
Pros Paid launch. Good customer service , excellent standards , helpful staff , good management, excellent team work ,discount. House of Fraser is a great place to work at. Plenty of benefits. Great working environment. Fast paced great people to work with. Enjoyable working environment. Pros Discount. Really sad to see a once amazing brand being swallowed up by sports direct. Some managers speak to others without dignity and respect. Minimum staff, minimum wage. Sport direct cut throat policies and procedures.
Yes There are 9 helpful reviews 9 No There are 1 unhelpful reviews 1. Rate your recent company Share your experience to help others. As a short term job I enjoyed my time there, however after new management I feel as if it has gone downhill. The People there are all lovely and I thoroughly enjoyed working as a team in the workplace. Pros Discounts.
House of Fraser provided me with the opportunity to assist them in serving a whole host of customers who looked to the store for various services and queries. Pros Salary and structure of the workplace. Cons Timetable structure. Yes No There are 1 unhelpful reviews 1.
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